We have designed our shipping costs to enable our customers to order multiple items using the same low cost shipping rate. This means you can order as much as you desire, regardless of weight or size. Any purchase above £50 immediately receives free delivery to a U.K mainland address.

Please leave a contact number in order for us to contact you should there be an issue with your order. Our couriers also use your number in order to keep you updated on your delivery.

Please note as we quality check, pick and pack all the items by hand, the dispatch time may be up to 3 working days.

Although we aim for your purchase to be with you within 2-3 working days from dispatch, this can not be guaranteed due to using 3rd party couriers. Due to the current Covid pandemic some of our couriers are taking slightly longer to deliver in some areas. Due to this 14 working days should be allowed before the package is classed as lost.

U.K Mainland Delivery Pricing

Flat rate charge of £4.50

Spend over £50 and receive Free Delivery 

Returns Policy

We are happy to accept returned items within 30 days of purchase for a refund of the cost of item. 

Please contact customer service via email at sales@thelinenandbeddingshop.co.uk, informing us of the reason for return along with your order number. Please ensure your order number is placed inside the returned item in order for your refund to be issued without undue delay.

The buyer pays the postage and we highly recommend a tracked/insured service as remgent.co.uk can not be held responsible for any lost items posted back to us.

Refunds can take up to five days once issued to show back on your original payment method, this is due to handling time by our online payment provider.

Please return unwanted items back to us at

The Linen and Bedding Shop

2 Main Street

Grassington

North Yorkshire

BD23 5AP 

Damaged/Defective Goods

All damaged or defective goods should be brought to our attention within 30 days of arrival. Please contact us at sales@thelinenandbeddingshop.co.uk in order for us to issue a pre paid returns label and for us to assist with any issues you may have surrounding this.

The manufacturer can be contacted regarding any defects found outside the 30 days and we will be happy to assist in any way we can to facilitate this. 

Cancellations, returns and refunds

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 30 days from the day you receive your goods.

To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you upon return of the goods, as soon as possible and in any event within 14 days of your cancellation. A refund will be issued to you minus the cost of the postage.

You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.